FAQ's

Our goal is to provide the best customer service and to answer all of your questions in a timely manner. Below are just some of the frequently asked questions we receive.

Get Answers to These Common Questions:

 

  • Are you insured? Yes. We are fully insured with $1,000,000 liability insurance to protect your property and to give you peace of mind.

  • Do you furnish all the cleaning supplies? Yes. We furnish all the cleaning products and all the equipment needed to clean your property free of charge.

  • Do I need to be home the day of cleaning? No. This is up to you. Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process.

  • Do you offer house cleaning gift certificates? Yes. You can purchase a cleaning gift certificate for any occasion.

  • Is a contract required for service? No. Our services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required.

  • How long have you been cleaning homes? We have been providing professional cleaning services since 1995 and joined as partners in October 2017.

  • What areas do you service? We provide cleaning services for Tioga, Broome and surrounding areas.

  • What all is included in your cleaning service? Please review our thorough cleaning list for an understanding of services we perform for each type of cleaning.

  • Do I need to do anything before you arrive? The best way to prepare for your cleaners is to pick up or straighten up as much as possible like toys, papers and clothes. That way the cleaners can focus their efforts on cleaning up dust and grime, not putting things in their places.

  • Do you offer weekend services? Yes, in some cases such as one-time cleanings we offer service on the weekend at no additional charge. Residential services are not typically available on the weekend. If you require weekend service, please discuss your options with a Dynamic Cleaning staff member.

  • What should I expect on my first appointment? We will arrive at your home we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.

  • What will it cost to have my home cleaned? The cost will depend on how large your home is, how often you need cleaning and the amount of cleaning required. We are able to give a quote after a free walk-through where we can get a visual understanding at what needs to be done.

  • Can I skip or reschedule an appointment? If you anticipate needing to change an appointment time, we require a minimum of 24 hours in advance. We'll move your visit to another, more convenient time or if you wish, cancel it all together. If you do not cancel within 24 hours in advance, we do charge a cancellation fee.

  • How will you enter my home on my scheduled days of cleaning? We leave this up to you, whatever you feel most comfortable with. 1. You may give us a key. 2. You can leave a hide-a-key. 3. You can give us the code to the garage. 4. You can leave the door unlocked the day of cleaning.

  • What if I am not satisfied with my cleaning? Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.

  • How and when do I pay for my cleaning services? We require payment at time of service. We accept all forms of payment including cash, personal/business/cashier checks, debit/credit cards, PayPal, Venmoe and Square. One time cleanings will require a credit card to hold until payment is received.

  • What if I have a pet? Pets are not a problem. We do need to be notified if you own pets, and we like to know their names. If you have any special requests regarding your pets, or there are any special circumstances we should be aware of, we will want this information to be included on your work order.
     

If you still have questions, please feel free to reach out: